Kuaidi Technology reported on December 8 that car blogger “Hall Master Tiucai” recently released a video saying that his Xiaomi SU7 was hit by a large pit on the highway ramp and two tires were smashed.
He took this opportunity to tell netizens about how difficult it is to claim compensation from Road Administration.
The blogger said that because the highway department would not allow the insurance company to use free trailers on the highway, he could only spend 280 yuan to find a trailer designated by the highway and tow the vehicle to the nearest highway intersection.
While he was waiting for the trailer, a car also had its tires broken by this big pit and was forced to stop on the roadside to wait for rescue.
After the blogger decided to seek the road administration department to defend his rights, the blogger called the police department and asked for an accident liability certificate, indicating that the vehicle tires were caused by potholes on the road.
This is also a key step in seeking the road administration compensation.
When issuing a responsibility certificate, video data from a driving recorder is needed.
Fortunately, bloggers usually have the habit of driving videos, otherwise it would be difficult to successfully issue a responsibility certificate.
After issuing the confirmation letter, the blogger made dozens of phone calls with the road administration department, insurance company, and specific docking personnel, and each time he had to give a complete account of the accident and demands.
What the blogger didn’t expect was that the claim process began only after the road administration department connected with the person in charge.
The road administration department’s handling of matters was extremely inefficient.
After asking for personal information from him many times, the blogger contacted the insurance company, Xiaomi After-Sales, tire suppliers and others according to their requirements, and then came to the invoice issuing process.
At this time, it had been more than a month since the tire explosion occurred.
After the blogger issued the invoice according to the requirements of the road administration department, the other party informed him that the invoice format was unqualified.
After the blogger lost his temper with them, the other party did not ask for the invoice format issue.
There are many similar problems.
Blogger’s burst tires are more expensive racing tires.
They can only pay for the original tires, or they can require the blogger’s tires to be not brand new tires, and the compensation requires a certain depreciation expense.
Fortunately, the blogger didn’t buy the CUP2 tires for long and showed the purchase record, otherwise a large amount of money would have been deducted.
Subsequently, the claim entered the normal process period.
The blogger temporarily forgot about the matter because there were many personal matters.
Four months later, he suddenly remembered this incident and asked the road administration department about the progress of the claim.
As a result, the person in charge of the road administration department told him that the insurance company had changed its salesman and needed to go through the process again.
Just when the blogger felt quite speechless, the person in charge of the claim called again, saying that the compensation had been made to the original owner of the car, who was a friend of the blogger.
Later, they searched the transaction records and found that they had indeed received compensation from Road Administration a few days ago.
The blogger is also deeply helpless about this.
The claims have been paid, but neither the recipient nor the insurance company knows about it.
This may also show that there is still room for optimization in the work process of the road administration department.
Bloggers also hope to use this experience of rights protection claims to provide some personal experience in handling car owners who will have similar encounters in the future.
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