On May 13, we learned from domestic social platforms that a Shanghai netizen found an unpaid message on Didi Mini Program, which was a taxi trip list of 1414 yuan in 2017.
the whole journey was only about 2 kilometers (the driving time was about 7 minutes), and the reply from Didi customer service at that time was “normal, just pay”.
In response to this matter, DiDi currently made a reply on the official Weibo, as follows: 
, May 11, the user feedback “woke up suddenly received a sky-high order from Didi”, platform customer service failed to deal with the relevant problems in time, DiDi was very ashamed of this, and sincerely apologized to the users.
The time of the order mentioned by the passenger is on October 22, 2017.
the estimated mileage 1.
588km should be 14 yuan, but the bill is 1414 yuan and the bill is unfinished.
After verification, there is an anomaly in the cost of the order, which is initially determined to be caused by the driver’s misinput twice at that time.
Sorry, customer service has contacted the passengers again and revised the order amount.
Didi will continue to improve and improve the capabilities of related products.
At present, when there is an anomaly between the taxi driver’s input fare and the actual mileage and estimate, the platform will intercept the taxi driver and remind the driver to check the fare.
In addition, users who set up secret-free payment do not need to worry.
If the fare is abnormal, Didi will stop the bill from being paid automatically and passengers will have to confirm and pay it manually.
In addition, Didi’s “fare guard” covers eight major scenarios, such as detour, non-ride-by-ride charge, and overcharging.
When passengers use online car-hailing and have abnormal fares in the above-mentioned scenarios, the “fare guard” will start the three major functions of stopping, refund and compensation at different levels to ensure that users’ taxi-hailing fees are transparent and reasonable.
Once again, I sincerely apologize to the user.
Feedback is also welcome to help Didi improve the user experience.
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